Terms of service
Terms of Service
General
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Overview
Welcome to My Store!
The terms “we”, “us” and “our” refer to My Store.
My Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”).
My Store is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referred to in these Terms (collectively, the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover matters such as warranties, disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].
If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence and that you have given us permission for any minor dependants under your care to use the Services on devices that you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of our products, you must comply with these Terms of Service and any applicable laws.
When purchasing products or services from us, you may be required to provide certain information, including your email address and payment, billing and delivery information.
You represent and warrant that all information you provide to us is accurate, current and complete and that you have all necessary rights and authority to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account.
You may not transfer, sell, assign or licence your account to another person.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to provide accurate representations of our products and services through our online store.
However, please note that colours, images and the appearance of products may vary depending on the device you use to access the store and your device settings.
We do not guarantee that the appearance or quality of any product or service purchased by you will meet your personal expectations or appear exactly as displayed on our online store.
Product descriptions and other information may be changed at any time without prior notice, at our discretion.
We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region or jurisdiction, where permitted by applicable law.
Nothing in these Terms affects your statutory rights as a consumer, including your rights in relation to goods that are faulty, not as described or not of satisfactory quality.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase the products in your order.
My Store reserves the right to accept or decline an order for legitimate reasons, subject to applicable law.
Your order will not be accepted until My Store confirms acceptance of the order.
We must receive and process your payment before your order can be accepted.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests after an order has been accepted.
If we are unable to accept, modify or cancel an order, we will endeavour to notify you using the email address, billing address and/or telephone number provided when the order was placed.
Your purchases are subject to our Refund and Returns Policy [LINK].
You represent and warrant that purchases made through our store are for personal or household use and are not intended for commercial resale or export, unless otherwise agreed by us.
SECTION 4 – PRICES AND PAYMENT
Prices, discounts and promotions are subject to change without prior notice.
The price charged for a product or service will be the price displayed at the time the order is placed and will be confirmed in your order confirmation email.
Unless expressly stated otherwise, applicable taxes, delivery charges, handling fees and any customs or import charges will be clearly identified before you complete your purchase, where required by law.
Prices displayed in our online store may differ from prices offered through physical stores, third-party websites or other sales channels.
From time to time, we may offer promotions through the Services that affect pricing. Such promotions may be subject to separate terms and conditions.
If there is a conflict between the terms of a promotion and these Terms, the specific promotional terms will apply to the extent of that conflict.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address, payment card details and expiry dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that:
(i) the payment card information you provide is true, accurate and complete;
(ii) you are authorised to use the payment card for the relevant purchase;
(iii) charges incurred by you will be honoured by your card issuer; and
(iv) you will pay all charges applicable to your purchases, including delivery charges and applicable taxes.
SECTION 5 – DELIVERY
We will provide delivery estimates at the time of purchase or in your order confirmation.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs processing and other unforeseen events.
Nothing in these Terms limits or excludes your statutory rights in relation to delivery.
Where applicable, responsibility for the goods remains with us until the goods are delivered to you or to a person identified by you to receive them, unless otherwise permitted by applicable law.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to our trade marks, branding, text, displays, images, graphics, product reviews, videos, audio, design, selection and arrangement of content, are owned by My Store, our affiliates or our licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services solely for your personal and non-commercial use.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent, except where permitted by law.
Except as expressly stated in these Terms, nothing in these Terms grants you any licence or other rights under any patent, trade mark, copyright or other intellectual property rights belonging to My Store, Shopify or any third party.
Unauthorised use of the Services may constitute a violation of applicable intellectual property laws.
All rights not expressly granted in these Terms are reserved by My Store.
The names, logos, product and service names, designs and slogans of My Store are trade marks of My Store or its affiliates or licensors. You may not use such trade marks without our prior written consent.
The Shopify name, logo, product and service names, designs and slogans are trade marks of Shopify.
All other names, logos, product and service names, designs and slogans displayed through the Services are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools as part of the Services which we do not monitor, control or influence.
You acknowledge and agree that such tools are provided on an “as is” and “as available” basis, without warranties or guarantees except where required by applicable law.
We are not responsible for your use of optional third-party tools.
Any use of optional tools provided through the website is at your own discretion, and you should ensure that you understand and agree to the terms under which those tools are provided by the relevant third-party providers.
We may also introduce new features and functionality through the Services from time to time, including new tools and resources. Any such features and functionality will form part of the Services and will be subject to these Terms of Service unless otherwise stated.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites or services provided or operated by third parties, including third-party functionality incorporated into the Services.
We are not responsible for examining or evaluating the content, accuracy or reliability of any third-party materials or websites that you choose to access.
If you leave the Services to access third-party materials or websites, you do so at your own discretion.
We are not responsible for any loss or damage arising from your access to third-party websites or from your purchase or use of products, services, resources or content available through third-party websites, except where liability cannot lawfully be excluded.
Please review the policies and practices of third parties carefully and ensure that you understand them before entering into any transaction.
Complaints, concerns or questions relating to third-party products and services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
My Store is powered by Shopify, which enables us to provide the Services to you.
However, all sales and purchases made through our store are made directly between you and My Store.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and My Store, including any injury, damage or loss arising from the purchase of products or services, except where such responsibility cannot lawfully be excluded.
You agree that Shopify and its affiliates are not responsible for claims, damages or liabilities arising from or relating to your purchases or transactions with My Store, to the extent permitted by applicable law.
SECTION 10 – PRIVACY POLICY
All personal information that we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK].
Certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here.
By using the Services, you acknowledge that you have read our Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.
Information that you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than the country in which you reside, in order to provide the Services.
Please review our Privacy Policy [LINK] for further information about how we, Shopify and our partners use your personal information.
SECTION 11 – FEEDBACK
If you submit, upload, publish, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any media and for any purpose, including commercial purposes.
For example, we may use our rights under this licence to operate, provide, evaluate, develop, improve and promote the Services and to comply with our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that:
(i) you own or have all necessary rights to the Feedback;
(ii) you have disclosed any compensation or incentives received in connection with submitting the Feedback; and
(iii) your Feedback complies with these Terms.
We are under no obligation to:
(1) maintain your Feedback in confidence;
(2) pay compensation for your Feedback; or
(3) respond to your Feedback.
We may, but are not required to, monitor, edit or remove Feedback that we determine, at our discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that infringes the intellectual property rights of others or violates these Terms of Service.
You agree that your Feedback will not violate any rights of third parties, including copyright, trade mark, privacy, personality or other personal or proprietary rights.
You further agree that your Feedback will not contain defamatory, unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website.
You must not use a false email address, impersonate another person or otherwise mislead Shopify or third parties as to the origin of any Feedback.
You are solely responsible for any Feedback you submit and for its accuracy.
We accept no responsibility or liability for Feedback posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information available through the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, delivery times or availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders where information is incorrect, at any time and without prior notice, to the extent permitted by applicable law.
Where an order is cancelled because of an error in pricing or product information, we will provide any refund required by law.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes.
You must not access or use the Services, directly or indirectly:
(a) for any unlawful, fraudulent or malicious purpose;
(b) to violate any applicable local, national or international law, regulation, rule or requirement;
(c) to infringe or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, threaten, intimidate or discriminate against our employees or any other person;
(e) to submit false or misleading information;
(f) to knowingly transmit, receive, upload, download, use or reuse any material that does not comply with these Terms;
(g) to transmit or arrange for the transmission of unsolicited advertising or promotional material, including junk mail, chain letters, spam or similar solicitations;
(h) to impersonate or attempt to impersonate another person or entity; or
(i) to engage in any conduct that restricts or prevents another person from using or enjoying the Services, or that may, in our reasonable opinion, harm My Store, Shopify or users of the Services or expose them to liability.
You also agree not to:
(a) upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services without our prior written consent;
(c) collect or track personal information belonging to others without a lawful basis;
(d) spam, phish, pharm, pretext or otherwise attempt to obtain unauthorised access to the Services;
(e) use robots, spiders, scraping tools, data-mining tools, automated devices, artificial intelligence tools or other automated or manual processes to access the Services in a manner that is not authorised by us; or
(f) interfere with, circumvent or bypass any security, authorisation, robot-exclusion or other measures used to restrict access to the Services.
We reserve the right to suspend, disable or terminate your account where we reasonably believe that you have materially breached these Terms, subject to applicable law.
SECTION 14 – AGENTS
14.1
This section (“Agent Terms”) applies if you use, permit, enable or cause an Agent to access, use or interact with any Services.
“Agent” means any software or service that performs autonomous or semi-autonomous actions on behalf of, or under the instructions of, any person or entity and that may operate using a person’s device without direct supervision.
14.2
No Agent may access, use or interact with the Services unless it identifies itself and operates in strict compliance with the requirements of Section 14.4.
No Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any Service.
14.3
We may limit, including through technical measures, whether and how an Agent accesses, uses or interacts with the Services.
14.4
Agents must:
(i) identify themselves in all HTTP/HTTPS requests and disclose the Agent’s name by including the following in the request’s user-agent string: “Agent/[agent name]”;
(ii) not conceal or obscure the fact that access, use or interaction is being performed by an Agent, including by imitating human behaviour or interaction patterns or by completing or bypassing CAPTCHA systems or other measures intended to distinguish computer use from human use;
(iii) respond truthfully to any question or notice intended to determine whether an interaction originates from a human or a computer; and
(iv) not bypass or otherwise evade any measure intended to block, limit, modify or control whether or how Agents access, use or interact with the Services.
SECTION 15 – TERMINATION
We may terminate your access to the Services, or any part of them, where permitted by applicable law.
You remain responsible for any amounts properly due up to the date of termination.
The following provisions will continue to apply after termination where their nature requires them to do so: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions intended to survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information provided through the Services is made available for general informational purposes only.
We do not guarantee that such information is accurate, complete or suitable for any particular purpose. Any reliance you place on such information is at your own discretion.
Except as expressly stated by My Store and to the fullest extent permitted by law, the Services and products made available through the Services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes or limits any statutory rights or legal protections that cannot lawfully be excluded or limited.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, My Store, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and Shopify and its affiliates, will not be liable for indirect, incidental, special, punitive or consequential losses arising from your use of the Services or products purchased through the Services, except where such liability cannot lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot legally be excluded, or any other liability that cannot lawfully be excluded or limited.
Nothing in these Terms affects your statutory consumer rights.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless My Store, Shopify and our affiliates, partners, directors, employees, agents, contractors, licensors and service providers against losses, damages, liabilities or third-party claims, including reasonable legal fees, arising from:
(1) your material breach of these Terms of Service or documents incorporated by reference;
(2) your violation of applicable law or the rights of a third party; or
(3) your unlawful or unauthorised access to or use of the Services.
We will notify you of any claim covered by this provision where reasonably practicable.
We may control the defence and settlement of such a claim, subject to applicable law and provided that we will not settle any claim requiring non-monetary obligations from you without your consent.
You agree to reasonably cooperate in the defence of any such claim.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be treated as severed from these Terms.
Such determination will not affect the validity or enforceability of the remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure or delay in exercising or enforcing any right or provision of these Terms of Service will not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules published by us on this website or in connection with the Services constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede any previous or contemporaneous agreements, communications and proposals, whether oral or written.
Any ambiguity in the interpretation of these Terms of Service will not automatically be interpreted against the party that drafted them.
SECTION 21 – ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent.
We may assign, transfer or delegate these Terms and our rights and obligations where permitted by applicable law.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreement under which we provide Services to you will be governed by the laws applicable in the jurisdiction in which My Store is established, subject to any mandatory consumer protection laws that apply to you.
If you are a consumer residing in the United Kingdom, nothing in these Terms is intended to deprive you of any mandatory rights or protections available to you under UK consumer law.
SECTION 23 – HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
SECTION 24 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by publishing updates and changes on our website.
It is your responsibility to check our website periodically for changes.
Where required by applicable law, we will notify you of material changes to these Terms and specify when those changes will take effect.
Your continued use of or access to the Services after any changes to these Terms have been published constitutes acceptance of those changes to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to: