Shipping policy
Shipping Policy
Last updated: 1 September 2026
At My Store, we are committed to providing a reliable and convenient delivery experience for our customers throughout the United Kingdom.
Please read the following information carefully before placing your order.
Delivery Areas
We currently deliver to addresses throughout the United Kingdom.
Some products may have delivery restrictions depending on the supplier, product availability or destination. If an item cannot be delivered to your address, we will contact you as soon as possible.
Processing Times
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or dispatched on weekends or UK public holidays.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.
Please note that processing times are separate from delivery times.
Delivery Times
Estimated delivery times are:
Standard Delivery: 5–12 business days
Delivery times are estimates only and may vary depending on the destination, product availability, courier capacity and other circumstances outside our reasonable control.
We will make reasonable efforts to ensure that your order arrives within the estimated delivery timeframe.
If a different delivery timeframe is stated on the product page or during checkout, that timeframe will apply to your order.
Delivery Charges
Delivery charges will be clearly displayed at checkout before you complete your purchase.
Where free delivery is available, this will be clearly stated on the relevant product page or at checkout.
Order Tracking
Where tracking is available for your order, tracking details will be sent to you by email once your order has been dispatched.
Please allow some time for tracking information to become active after your parcel has been handed to the delivery provider.
If your tracking information has not updated for several business days, please contact us at:
Delivery Delays
Although we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Courier or postal service delays
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Severe weather conditions
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Public holidays
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Customs or border processing, where applicable
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Incorrect or incomplete delivery information
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High demand or seasonal periods
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Other unforeseen circumstances
If your order is significantly delayed, please contact us and we will do our best to assist you.
Nothing in this Shipping Policy affects your statutory rights as a consumer under UK law.
Incorrect Delivery Information
Please make sure that your delivery address and contact information are correct before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us so that we can discuss the available options.
Additional delivery charges may apply where a new delivery attempt is required due to incorrect information supplied by the customer, where permitted by applicable law.
Missing or Lost Parcels
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will investigate the delivery status with the relevant delivery provider and, where appropriate, help arrange a replacement or other suitable resolution.
Damaged Parcels
Please inspect your order when it arrives.
If your parcel or the product inside appears to be damaged, please contact us as soon as possible at:
Please provide your order number and, where possible, photographs showing the condition of the parcel and product. This will help us assess the issue and provide an appropriate solution.
Delivery Address
We can only deliver orders to the address provided during checkout.
Please ensure that someone is available to receive the parcel where necessary.
If you request that a parcel be left in a specific location or with a third party, you acknowledge that delivery arrangements may affect the handling of the parcel after it has been delivered.
Delivery to Northern Ireland
Delivery availability and estimated delivery times to Northern Ireland may vary depending on the product and delivery provider.
Any applicable delivery restrictions or additional charges will be shown at checkout where applicable.
Contact Us
If you have any questions about our Shipping Policy or your order, please contact us:
Email: contact.mvvariedade@gmail.com
We will be happy to assist you with your delivery enquiry.