Return Policy

We have a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with its original tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, please contact us at contact.mvvariedade@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your parcel. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at contact.mvvariedade@gmail.com.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will allow us to assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), personalised products (including custom orders or personalised items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The quickest way to ensure you receive what you want is to return the item you have received and, once the return has been accepted, place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification.

As mentioned above, the item must be in the same condition in which you received it: unused, with its original tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and credit the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at contact.mvvariedade@gmail.com.